Privacy Policy – Vía Hispana

At Vía Hispana (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.viahispana.com and our immigration services.

We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD).

1. Data Controller

• Controller: Vía Hispana

• Website: www.viahispana.com

• Email: info@viahispana.com

• Jurisdiction: Spain

2. Personal Data We Collect

We may collect the following personal data from you:

• Identification details: name, surname, nationality, date of birth, passport/ID copies.

• Contact details: email, phone number, postal address.

• Immigration-related details: employment status, proof of income, contracts, or legal documents required for visa applications.

• Financial data: payment details for service fees.

• Technical data: IP address, browser type, cookies, and browsing information.

3. How We Use Your Data

Your personal data is processed only for legitimate purposes, including:

• To provide legal and immigration services (visa and relocation).

• To communicate with you about your case.

• To process payments and issue invoices.

• To comply with Spanish and EU immigration or tax obligations.

• To send you updates, guides, or newsletters (only with your consent).

4. Legal Basis for Processing

We process your data under the following GDPR bases:

• Contractual necessity: when processing is required to provide our services.

• Legal obligation: when required by Spanish/EU law.

• Consent: when you opt-in for newsletters or guides.

• Legitimate interest: for website analytics, fraud prevention, and improving our services.

5. Data Retention

• Immigration/legal services: we keep your data until your case is closed, plus the period legally required (typically 5 years).

• Marketing communications: we retain your data until you withdraw your consent.

• After retention periods, your data will be securely deleted.

6. Data Sharing & Transfers

Your data may be shared only when necessary, with:

• Licensed lawyers and legal partners working with Vía Hispana.

• Spanish government authorities (embassies, consulates, Ministry of Interior).

• Payment providers and IT service providers supporting our platform.

We never sell your data. If transfers outside the EU occur, we ensure safeguards such as Standard Contractual Clauses.

7. Your Rights

Under GDPR and Spanish law, you may exercise the following rights:

• Access: request a copy of your data.

• Rectification: correct inaccurate or incomplete data.

• Erasure: request deletion of your data (“right to be forgotten”).

• Restriction: limit processing of your data.

• Portability: request your data in a machine-readable format.

• Objection: object to processing based on legitimate interests.

• Withdrawal of consent: opt out of marketing or communications at any time.

To exercise your rights, contact us at info@viahispana.com.

8. Cookies & Tracking

Our website uses cookies to improve functionality, analyze traffic, and personalize content. You can manage cookies in your browser settings. For more details, see our Cookie Policy.

9. Data Security

We apply technical and organizational measures to protect your data, including encryption, secure servers, and restricted access. However, no online transmission is 100% secure.

10. Complaints

If you believe your privacy rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD) via www.aepd.es.

11. Updates to this Policy

We may update this Privacy Policy to comply with legal changes or improve our practices. Updates will be posted here with the revised date.

12. Minors and Children’s Data

Vía Hispana may process personal data of minors only when strictly necessary to provide immigration and relocation services (for example, family reunification visas, student visas, or dependent children of applicants).

• Parental/Guardian Consent: In all cases, we require the consent and authorization of the parent(s) or legal guardian(s) before collecting and processing a child’s personal data.

• Limited Processing: Children’s data will be processed exclusively for the purpose of preparing and submitting legal applications to the Spanish authorities and will not be used for marketing or unrelated activities.

• Additional Safeguards: We apply enhanced security measures to protect children’s data and ensure it is handled with strict confidentiality.

• Rights of Parents/Guardians: Parents or legal guardians may exercise the child’s data protection rights (access, rectification, erasure, restriction, opposition, portability) by contacting us at info@viahispana.com.

📧 Contact us: info@viahispana.com